BlackBerry Desktop Software makes it easy to access, sync and organize your content, such as music, photos, and information, between your BlackBerry device and your Mac computer.
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System requirements
![For For](/uploads/1/2/6/3/126346401/756156675.png)
- BlackBerry Device Software 4.2 and up, excluding BlackBerry 10.
- Mac OS 10.6 or later
- iTunes 10.5.2 or later for music synchronization
- iPhoto '08 or later to import your pictures and videos
- An active Internet connection
Download and install
- On your computer, go to https://us.blackberry.com/software/desktop.
- Scroll down to For Mac Users.
- Click Download for Mac.
- Choose to sign up for BlackBerry services, click Download, and run the file that downloads.
- Follow the on-screen instructions to download and install the software.
Backup data
- Open the BlackBerry Desktop Software.
- Connect the device to a computer using a USB cable.
- Click the Back Up icon at the top of the BlackBerry Desktop Software.
- Perform one of the following actions:
- Click All Data.
- Click in the Backup File Name field and type a new name. To encrypt your data, select the Encrypt backup file checkbox and type a password when prompted.
- Click Back Up.
Restore data
- Open the BlackBerry Desktop Software.
- Connect the device to a computer using a USB cable.
- Click the Restore icon at the top of the BlackBerry Desktop Software.
- Choose the desired backup file.
- Click Restore all data. To restore data to built-in media storage, select the Restore built-in media storage checkbox.
- Click Restore. If the file is password protected, you will be prompted for a password.
Transfer data to new device
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- Open the BlackBerry Desktop Software.
- Connect the old device to the computer using a USB cable.
- Click the Device menu.
- Click Switch Device.
- Select the Update software for my new device, if applicable checkbox.
- Check the information you want to transfer such as Data or Third party applications.
- Click Start.
- When prompted, connect the new device to the computer using the USB cable.
- Click Continue.
- The software will alert you when the transfer is complete.
Set up calendar and contacts
- Open the BlackBerry Desktop Software.
- Connect the device to a computer using a USB cable.
- In the Information section in the left pane, click the organizer data you want to enable.
- Set up the following settings:
- Synchronization direction
- Which calendars or groups to sync with
- Click Sync.
- Repeat steps 3 through 5 for the other organizer data.
Add or remove apps
- Open the BlackBerry Desktop Software.
- Connect the BlackBerry to the computer with a USB cable.
- In the top right hand side of the Desktop Software screen, click on Applications.
- If a software update is available, the Update Device Software screen displays. You will need to click the Install / Remove Applications button on the bottom left hand side of the screen.
- To install a third-party app that you downloaded to your computer, click the plus icon and then select the .alx file for the third-party application.
- Click Open.
- Click Start to install or remove the desired applications or languages.
Update device software
- Open the BlackBerry Desktop Software.
- Connect the BlackBerry to the computer with a USB cable.
- Click the Applications icon at the top of the BlackBerry Desktop Software.
- If a recommended update doesn't appear, click Check for Updates.
- If an update shows as available, select it.
- To back up and restore your smartphone data, select the Back up and restore device data checkbox.
- To back up and restore your third-party applications, select the Back up and restore third-party applications checkbox.
- Click Start Update and wait while the update is installed.
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Reload device software
- Open BlackBerry Desktop Software.
- Connect the BlackBerry to the computer with a USB cable.
- If necessary, backup the device data to the computer.
- Click the Applications icon at the top of the BlackBerry Desktop Software.
- Click Check for Updates.
- Click Show Other Versions.
- Select the current version of BlackBerry Device Software and click Select.
- Click the arrow next to Reload Options and perform the following:
- Clear the Backup and restore device data check box.
- Clear the Back up and restore third-party applications check box.
- To select applications to be installed, click Install/Remove Applications and check all applications to be reinstalled on the BlackBerry smartphone.
- Click Reload and wait while the update is installed.